شروط الخدمة
Who you are buying from
Bloomistry, Ras Al Khor, Dubai, United Arab Emirates. WhatsApp and phone +971503001290, email info@bloomistryuae.com.
By placing an order you accept these terms. Please read them alongside our Refund and cancellation policy, Shipping policy and Privacy policy.
Prices and payment
Prices are in UAE dirhams (AED) and are the total payable for the item. Delivery is added at checkout. We may change prices at any time, but never after you have placed an order.
Your order, and when it becomes a contract
Placing an order is an offer to buy. A contract forms when we accept it and begin preparing your arrangement. If we cannot fulfil an order — a sold-out line, or a delivery we cannot make on your chosen date — we will tell you and refund you in full.
How the flowers compare to the photograph
Every arrangement is made by hand from fresh seasonal stems, so yours will closely resemble the photograph rather than match it exactly. Blooms open differently and colour varies naturally between batches. That is the nature of real flowers, not a fault.
Substitutions
If a stem is unavailable, or not good enough on the day, we substitute a bloom of equal or greater value in the same palette, and we message you first.
Card messages and personalisation
We print your card message exactly as you write it, so please check the spelling before you order. We may decline to print anything unlawful, threatening or obscene, and will contact you if that happens.
Photographs you upload
Where a product lets you upload a photograph, you confirm you have the right to use it and that it does not infringe anyone else's rights. We use it only to make your order.
Delivery
Delivery areas, charges, cut-off times and what happens if a delivery fails are all set out in our Shipping policy.
Cancellations and refunds
These are set out in our Refund and cancellation policy.
Our words and pictures
The text, photographs and design on this site belong to Bloomistry. Please do not reuse them commercially without asking us first.
What we are responsible for
We take care to deliver what you ordered, on the date you chose, in good condition. Where we get that wrong we replace or refund it, as set out in our refund policy.
Beyond that, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited under UAE law.
Governing law
These terms are governed by the laws of the United Arab Emirates, and disputes will be heard by the courts of Dubai. You can also raise a complaint with the consumer protection authority in your emirate.
Changes to these terms
We may update these terms from time to time. The version published on this page when you place your order is the one that applies to that order.
Talk to us
WhatsApp +971503001290 · info@bloomistryuae.com · daily, 9:00 AM to 11:00 PM.